Returns and Exchanges Nawaabiyat Policy
At Nawaabiyat, we want you to love every piece you purchase. Each outfit is lovingly handcrafted with traditional Chikankari and fine detailing by our skilled artisans. Because every product is made by hand, small variations are part of the beauty and uniqueness of our designs. Our Returns & Exchange Policy ensures fairness to both our customers and our artisans.
Eligibility for Exchange
- We accept exchanges only in case of size issues or if you receive a damaged or defective product.
- Requests must be raised within 48 hours of delivery.
- The product must be unused, unwashed, and in original condition with all tags and packaging intact.
- Exchange is subject to product availability in the requested size.
- Items purchased during sale or clearance are strictly non-exchangeable and non-returnable.
Non-Returnable Items
- All products are handcrafted and made-to-order, hence not eligible for return or refund.
- Customized or tailored outfits.
- Accessories (such as dupattas or stoles) due to hygiene reasons.
- Gift cards, store credits, and final sale items.
Refunds
- No monetary refunds or store credits are issued under any circumstances.
- Only exchanges are processed for size or damage-related issues.
- Shipping charges (if applicable) are non-refundable.
Exchange Process
- Contact our support team at support@nawaabiyat.com or WhatsApp us at +91-7080006918 within 48 hours of receiving your order.
- Share clear images of the product and the issue (size or damage) for review.
- Once approved, our team will guide you through the exchange procedure and provide the return address.
- Pack the product securely in its original packaging and ship it as instructed.
- After inspection, the replacement product will be dispatched.
Damaged or Wrong Items
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- We will arrange an exchange for the correct product at no additional cost.
✨ Each Nawaabiyat piece is a work of art, created with patience and love. We appreciate your understanding and support for handcrafted, slow fashion — where every stitch tells a story.
